Support Lead
Five Below La Habra, CA
Five Below La Habra, CA
3 weeks ago
See who Five Below has hired for this role
Five Below La Habra, CA
3 weeks ago
See who Five Below has hired for this role
- Report this job
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
What does the Support Lead do?Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales.
How do they do it?As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!
Wow the Customer: Put the customer first and make a difference in people’s lives
Unleash Passion: Check your ego at the door and do what you say you will do
Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible: Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes:
- Customer Service
- Organization
- Productivity
- Ability to multi-task
- Follows Direction
- Professionalism
- Trainer/Developer/Motivator
- Communication
- Sales Driver/Goal Oriented
RESPONSIBILITIES:
- Ensures all associates and managers are Wowing the Customer through personal contact with customers
- Responsible for achieving CSAT score goals provided by the District Manager
- Responsible for leading Front End Operations
- Training the staff on the High Fives of Customer Service
- Ensures that each guest has a fast, friendly, checkout
- Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
- Responsible for opening and closing store procedures
- Assists with Front End Operations
- Responsible for performing SM duties in their absence
- Assists in supervising all Associates
- Assists in training all Associates
- Assists in coaching all Associates
- Assists in developing all Associates
- Reviews all corporate communications and reacts accordingly
- Partners with supervisors or corporate office regarding store issues
- Drives store sales and controls expenses
- Assists payroll process and ensures payroll is within budget
- Assists in merchandising procedures
- Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
- Authorizes register functions including post voids, returns and discounts
- Complies with Human Resources policies and procedures
- Assists in receiving and stocking procedures
- Unloads merchandise from trucks
- Checks in shipments
- Stages merchandise for the sales floor
- Packs out merchandise
- Assists front end and queue merchandising
- Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
QUALIFICATIONS:
- High School Graduate or equivalent.
- College experience preferred
- Minimum 1 year of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
The starting pay for this position is $16.50 per hour. Pay may vary based on a number of factors, including but not limited to a candidate’s job-related knowledge, skills, and experience; educational background; and geographic location. Dependent on the position offered, benefits, bonus and incentive payments, and other forms of compensation may be provided as part of a total compensation package.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Five Below is an Equal Opportunity Employer.
Position Type: Hourly
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.
-
Seniority level
Mid-Senior level -
Employment type
Part-time -
Job function
Other -
Industries
Retail
Referrals increase your chances of interviewing at Five Below by 2x
See who you know
Get notified about new Support Lead jobs in La Habra, CA.
Sign in to create job alert
Similar jobs
-
Manager, IT
Manager, IT
OUAI
Los Angeles, CA
-
Support Manager
Support Manager
myKaarma
Long Beach, CA $100,000.00 - $125,000.00
-
Technical Support Manager
Technical Support Manager
Dahua Technology USA
-
Technical Support Manager
Technical Support Manager
Da Vinci
Anaheim, CA
-
Sr. Contact Center Manager- Five9 SME
Sr. Contact Center Manager- Five9 SME
Americor
Irvine, CA
-
Outsourced Program Lead, Customer Success
Outsourced Program Lead, Customer Success
Snap Inc.
Los Angeles, CA
-
Sr. Contact Center Manager
Sr. Contact Center Manager
Americor
Orange County, CA $90,000.00 - $120,000.00
-
Customer Experience Specialist II
Customer Experience Specialist II
MoeGo
Los Angeles, CA
-
IT Manager
IT Manager
Stanton, CA $120,000.00 - $150,000.00
-
Senior Manager of IT
Senior Manager of IT
Accurate Background
Irvine, CA
-
Seller Success Manager
Seller Success Manager
SHEIN Distribution Corporation
Los Angeles Metropolitan Area $140,000.00 - $200,000.00
-
Desktop Support Lead
Desktop Support Lead
Cynet Systems
Torrance, CA $20.00 - $23.00
-
Supervisor, Starlink Customer Support
Supervisor, Starlink Customer Support
SpaceX
Hawthorne, CA
-
Senior IT Support Specialist
Senior IT Support Specialist
myPlace Health
Los Angeles, CA $94,400.00 - $125,000.00
-
Senior IT Support Manager
Senior IT Support Manager
Warner Music Group
Los Angeles, CA $140,000.00 - $170,000.00
-
Service Desk Lead
Service Desk Lead
MemorialCare
Fountain Valley, CA $75,961.60 - $110,198.40
-
Customer Service Specialist
Customer Service Specialist
EBizCharge
Irvine, CA
-
Director, End User Support
Director, End User Support
Capital Group
Los Angeles, CA $244,854.00 - $416,252.00
-
Customer Solutions Lead
Customer Solutions Lead
SAS
Orange County, CA
-
Ecommerce Customer Service Specialist
Ecommerce Customer Service Specialist
A.L.C.
Los Angeles Metropolitan Area $24.00 - $26.00
-
Director of Customer Service
Director of Customer Service
Confidential
West Covina, CA $175,000.00 - $230,000.00
-
Creator Coordinator
Creator Coordinator
Mighty Joy
Los Angeles County, CA
-
Support Lead
Support Lead
Five Below
La Verne, CA
-
Director, IT Support Engineering
Director, IT Support Engineering
Coinbase
Los Angeles Metropolitan Area $267,325.00 - $314,500.00
-
Customer Service Specialist
Customer Service Specialist
Harbinger
Garden Grove, CA $70,000.00 - $100,000.00
-
IT Support Manager
IT Support Manager
CarParts.com
Torrance, CA
-
Manager - Deal Desk & Order Management
DISQO
Glendale, CA $120,000.00 - $140,000.00
People also viewed
-
Zendesk Support Specialist- Martech
Zendesk Support Specialist- Martech
Xponential Fitness
Irvine, CA
-
Retail Team Lead, Customer Experience
Retail Team Lead, Customer Experience
Canada Goose
Costa Mesa, CA
-
Team Lead, Product Support
Team Lead, Product Support
DFS Group Limited
Los Angeles, CA $23.00 - $33.00
-
Sr. Trainer - Remote
Sr. Trainer - Remote
First American
Santa Ana, CA $56,880.00 - $101,120.00
-
Technical Partner Manager
Technical Partner Manager
Hootsuite
Los Angeles, CA $98,400.00 - $156,100.00
-
Service Desk (phone)
Service Desk (phone)
Apex Systems
Irvine, CA
-
Chief of Staff & Transformation
Hardesty, LLC
Carson, CA $200,000.00 - $250,000.00
-
Field Service Team Lead - machine tools
Field Service Team Lead - machine tools
CyberCoders
Gardena, CA
-
Support Lead
Support Lead
Five Below
Rancho Cucamonga, CA
-
IT Applications Manager
IT Applications Manager
Carlisle Interconnect Technologies
Cerritos, CA
Similar Searches
- Support Team Manager jobs 86,736 open jobs
- Head of Support jobs 31,266 open jobs
- Support Developer jobs 440,323 open jobs
- Customer Support Lead jobs 117,691 open jobs
- Production Support Specialist jobs 436,205 open jobs
- Functional Lead jobs 105,187 open jobs
- Head of Technical Support jobs 720 open jobs
- Infrastructure Coordinator jobs 8,134 open jobs
- Collateral Analyst jobs 3,529 open jobs
- Sales Partner jobs 161,773 open jobs
- Support Coordinator jobs 116,792 open jobs
- Software Support jobs 131,587 open jobs
- Senior Business Development Executive jobs 31,715 open jobs
- Product Support Specialist jobs 9,643 open jobs
- Product Expert jobs 127,553 open jobs
- Production Support Engineer jobs 439,404 open jobs
- Solutions Lead jobs 206,634 open jobs
- Service Desk Manager jobs 6,190 open jobs
- System Network Administrator jobs 48,424 open jobs
- SAP Administrator jobs 1,152 open jobs
- Application Support Engineer jobs 9,922 open jobs
- Support Manager jobs 306,194 open jobs
- Direct Support Professional jobs 76,848 open jobs
- Incident Management Specialist jobs 14,326 open jobs
- Product Support Engineer jobs 440,521 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More